31 Aug 2012, Posted by caeoadmin

Gay Line

GAY LINE services have been suspended until further notice as we re-evaluate our services and revamp the program. We are still accepting applications for volunteers for this research and development phase. We apologize for any inconvenience.

In our absence we recommend the following resources:

Project 10 listening line (514-989-4585)
Kids Help Phone (1-800-668-6868) is Canada’s only free, national, bilingual, confidential and anonymous, 24-hour telephone and online counselling service for youth.
Gai Ecoute (1888-505-1010) is a French language listening service for gays and lesbians in the region of Quebec.

Our History

North America and Europe saw a flourishing of gay and lesbian activism in the early 1970s following the New York Stonewall Riots in 1969. It was in this new spirit of community that Gay Line emerged, in May 1976, as part of the “Gay Social Services Project” of the Ville Marie Social Services Centre. At the time, the services of volunteers over the telephone were complemented by professional counselling offered by social workers. Gay Line proved to be very useful because, during this time period, there was virtually no other way in which lesbians and gay men could find information about how to meet other gays or lesbians or any other place where they could ask questions about sexual orientation and have someone listen empathetically to their concerns. Homosexuality was much less visible than it is now.

In the early 1980s, the francophone volunteers of Gay Line left to form Gai Ecoute, which offers similar services to the French-speaking community. Around this same time, Gay Line’s professional counselling services were eliminated as a result of severe government cutbacks. Since then, Gay Line has supported itself through donations and fundraising events.In 1989, the group registered as a non-profit corporation in Quebec and obtained federal charitable status, enabling the organization to receive donations that are tax deductible.

After fifteen years of separation, Gay Line and Gai Ecoute began a close collaboration in the 1990s. In 1996, Gai Ecoute invited Gay Line to join them at their new premises, and jointly the two organizations have been able to boast offering a bilingual service to all Quebecers via a 1-888 number ever since.

In 2008, Gay Line reorganized itself and came under the umbrella of CAEO, joining with SILK and Gay On-line.

Services of Gay Line

All our volunteers are people who are carefully selected and trained in order to ensure Gay Line’s quality of service. Our charter and code of ethics stipulate the conduct expected of us and guarantee that you receive an anonymous and confidential service.

We provide active listening, which means that we listen without prejudice and try to help you help yourself. At our disposal we have a calendar of events as well as a database containing over 550 resources, such as:
Businesses (accommodations, bars, clubs, stores)
Groups (AIDS, ethnic, religious, social, sports, student, youth)
Professional services (counselling, legal, medical)

In addition to callers asking for straight-forward information, we also talk to people wanting to explore some of the following issues:

  • Coming to terms with your sexual orientation
  • Coming out to friends and family
  • Dealing with loneliness
  • Problems finding lovers and friends
  • Discovering that your child, partner or friend is gay
  • Getting information about safer sex and AIDS
  • Contemplating suicide
  • Working out problems in your relationship
  • Surviving conjugal violence
  • Handling discrimination and violence related to homophobia

So please feel free to call us at 514-866-5090 or 1-888-505-1010 during our hours of operation and we will be happy to help you. GAY LINE services have been suspended until further notice as we re-evaluate our services and revamp the program.

Gay Line Director
Axel Feliot axel.feliot@caeoquebec.org

CAEO Quebec is currently accepting applications for new GayLine (web resource) and SILK volunteers.  It is mandatory to attend all training sessions to become a volunteer. If you are interested in joining CAEO, please email your cv and cover letter indicating your interest to kelley.rojas@caeoquebec.org.

**Please note that we are no longer considering applications for the November 2013 training. Any applications received will be considered for future trainings. Thank you! 


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